Customer Journey Expert - Technical Claims

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Business controller

We are proud to be trend-spotters, challengers, team players and believers. As we continue our journey to build the future of insurance, we’re looking for you to help us spread our story!

Full-time · Rotterdam

What you contribute to Allianz direct
The claims process is the heart of our insurance organization, the process around which the product revolves. This is the moment our customers need to make use of their policy. As a business controller you are responsible for analyzing the developments within the facets of the claims process in order to continuously improve our process and make an impact on the performance of Allianz Direct.

ou will analyze developments within the claims process in order to continuously improve the customer experience based on data and will engage in analyzing and reporting on the following processes:

The financial process for us and the customer: who repairs the damage and for what amount? How long will it take for a claims adjuster to determine the damage? How can we use technology to speed up the process? What is the impact of the policies chosen and implemented on our result? How do new regulations and, for example, inflation affect the average claim amount paid by Allianz Direct and are the products profitable?
Partner management: how are the chain partners performing? What to do in case of natural disasters? How far and when should we scale up in staff and what role does the reinsurer play?
Fraud: plays a major role in all facets of claims cases

Your focus is on the financial reporting of the above processes to ensure from a financial perspective that you help build the future of insurance.

About Allianz Direct
Allianz Direct is an Agile organization that is building the future of insurance. We do this with the latest industry trends and technologies. We challenge the status quo and flatten complexity for simplicity. With a purely digital business model, we aim to be digitally unbeatable.
Why? To become the best online insurer in Europe. We work 'data driven' and create great customer journeys. Together we will get it done. With an 'open mind', a smart and flexible scale-up organization and our customer obsession. So that all our customers can enjoy all life's adventures carefree.

How you contribute to Allianz Direct
You are able to provide insight based on reports and analysis from the claims process to improve the overall performance of the company. Curious, independent and innovative are words that describe you. In addition, you bring: 

  • WO working and thinking level in the direction of Finance
  • Knowlegde of PowerBI and SQL
  • Advantage: knowledge of Agile working
What we offer

At Allianz Direct you will find yourself in an inspiring working environment where there is plenty of room to set up your own initiatives. You work with an international scope. In addition, we also offer good working conditions. Sounds like a dream job, right? What we offer you: 

  • A salary between € 3,194 - € 5,905 depending on knowledge and experience
  • An annual contract with the intention of a permanent contract
  • With a full-time employment no less than 38 vacation days
  • An NS business card which you can also use privately or a travel allowance
  • 8% holiday allowance and an annual bonus of 12.5% of the gross annual salary
  • A pension with a small personal contribution of 3.5%
  • Working together in a diverse and international team in Germany, Italy and Spain
  • Boot camp sessions, barista coffee, football table, ping pong and above all a lot of fun!

Curious about what we can offer you as a business controller? Then we invite you to apply immediately!